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DOCUMENT:Q197667
TITLE :Installing Windows NT Server on a Large IDE hard drive
PRODUCT :Microsoft Windows NT
PROD/VER:4.00
OPER/SYS:WINDOWS
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
- Microsoft Small Business Server versions 4.0, 4.0a
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SYMPTOMS
========
During the installation of Windows NT to an 8 gigabyte (GB) or larger IDE
hard drive, the computer may stop responding (hang) during the format
portion of setup. If the drive was previously formatted as FAT and
designated to be converted to NTFS, the computer may hang during the
conversion process. Other symptoms include the drive taking an extremely
long time to format or Windows NT not recognizing the entire size of the
drive.
CAUSE
=====
The Microsoft supplied generic IDE driver (Atapi.sys) may not be fully
compatible with drives larger that 8 GB. This issue only affects IDE-based
drives 8 GB and larger.
RESOLUTION
==========
Windows NT 4.0 Service Pack 4 (SP4) has a new Atapi.sys file that allows
the drive to be formatted during setup of Windows NT. SP4's Atapi.sys can
also access space beyond 8 GB on these IDE drives.
NOTE: The system board BIOS must support and recognize drives larger than 8
GB before Windows NT can access the entire drive. You can verify this
ability by entering into the BIOS or contacting your system board
manufacturer.
If you are using Windows NT 4.0 Workstation, Server, or Terminal Server,
follow these instructions:
1. Download the updated Atapi.sys from Microsoft's FTP server
ftp.microsoft.com/bussys/winnt/winnt-unsup-ed/fixes/nt40/atapi/ATAPI.EXE
and copy the file to a blank floppy disk. Run Atapi.exe on the diskette
and the new Atapi.sys file will be extracted to the diskette. Label the
disk "Microsoft ATAPI Service Pack 4 IDE Driver."
2. Boot from the three setup disks supplied with Windows NT Server.
3. When asked if you would like setup to detect your mass storage devices,
press S so that detection is skipped and you specify a mass storage
device.
4. When setup list devices found, which should list <none>, press S again
and insert the Microsoft ATAPI Service Pack 4 IDE Driver disk and press
ENTER twice.
5. After setup reads the disk and list the Microsoft ATAPI Service Pack 4
IDE driver, press ENTER to accept the driver.
6. Setup will now list Microsoft ATAPI Service Pack 4 IDE Driver as an
installed driver. If you have additional drivers for other mass storage
devices, press S; if not, press ENTER to continue through setup.
7. Setup should continue through normally but, it will prompt you to insert
the disk labeled "Microsoft ATAPI Service Pack 4 IDE Driver Support
Disk" at the copy phase after you have chosen or formatted a partition
on a hard drive.
If you are using Microsoft Small Business Server 4.0 or 4.0a, follow these
instructions:
1. Download the updated ATAPI.SYS from Microsoft's FTP server
ftp.microsoft.com/bussys/winnt/winnt-unsup-ed/fixes/nt40/atapi/ATAPI.EXE
and copy the file to a blank floppy disk. Run Atapi.exe on the disk and
the new Atapi.sys file will be extracted to the disk. Label the diskette
"Microsoft ATAPI Service Pack 4 IDE Driver."
2. Copy an updated file to Small Business Server (SBS) disk 2. To do this,
rename the file Winnt.sif to Winnt.bak on disk 2. Then copy the
Winnt.sif from the I386 folder on SBS CD 1 to SBS disk 2.
3. Boot from the modified SBS setup disks. When the computer is booting off
of disk 1 and the message "Setup is inspecting your hardware
configuration..." is displayed, press F6 on the keyboard.
NOTE: This is at a black screen and no visible indicators occur when you
press F6.
4. When prompted, insert the modified disk 2 into the computer.
5. The next screen that appears will prompt you to specify a mass storage
drivers. To do that, press the S key and then arrow down to the listing
of OTHER. Insert the Microsoft ATAPI Service Pack 4 IDE Driver disk and
press ENTER twice.
6. After setup reads the disk and list the Microsoft ATAPI Service Pack 4
IDE driver, press ENTER to accept the driver.
7. Setup will now list "Microsoft ATAPI Service Pack 4 IDE Driver" as a
installed driver. If you have any more drivers for other mass storage
devices, press S; if not, press ENTER to continue through setup.
NOTE: Because we are using a modified version of Winnt.sif, you will be
prompted to insert disks 2 and 3 several times. Make sure you format or
convert the partition to NTFS as SBS requires it.
8. Setup should continue through normally but it will prompt you to insert
the disk labeled "Microsoft ATAPI Service Pack 4 IDE Driver Support
Disk" at the copy phase after you have chosen or formatted a partition
on a hard drive.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
MORE INFORMATION
================
For related issues that this article addresses, please see the following
articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q177257
TITLE : STOP 0x0000000A or Difficulty Recognizing IDE CD-ROM Drives
ARTICLE-ID: Q183654
TITLE : IBM DTTA-351010 10.1 GB Drive Capacity Is Inaccurate
Additional query words: 8gb 10gb
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